Returns & Exchanges
We want you to feel confident and comfortable in your Hotmilk Lingerie, which is why we offer a 30-day return policy for items in their original, unworn condition with tags attached. Whether you need a different size or a different style, our team is here to ensure you find your perfect fit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the unworn garments with all original labels and hygiene stickers intact into a secure mailing bag or box.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized postal location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or dispatch your exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing